Transom is Hiring a Project/Account Manager

[This position has been filled] Transom is looking for someone who loves finding opportunities for efficiency, gracefully managing people and resources, and making sure everything runs smoothly. If you delighted in packing the family van for vacations, this might be the job for you.

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Responsibilities

Day-to-day this position will be responsible for managing client projects and service requests, as well as performing quality control on each. Responsibilities include:

  • Coordination and completion of projects on time, within budget, and within scope, including:
    • Serving as primary point of contact for client, and setting client expectations

    • Setting and managing deadlines

    • Assigning responsibilities

    • Monitoring and summarizing the progress of each project

    • Preparing reports regarding project status

    • Running meetings

  • Additionally, P/AM will assist with:
    • Creation of work estimates

    • Diligent note-taking during meetings

    • Monitoring of time and resource tracking

    • Quality control & internal reviews for all projects

  • Finally, P/AM will be tasked with improving and managing general operational efficiency, including
    • Improving existing use of project management tools (e.g. Asana, Instagantt, Everhour, Slack)

    • Devising creative ways to improve productivity, employee efficiency, and billing

    • Devising creative and thorough methodology for repeated project templates

    • Setting goals and developing quarterly progress reports

Personality

We feel this position requires the following personality traits:

  • Loves creating, building, maintaining, and improving information systems

  • Empathetic

  • Active listener

  • Creative problem-solver

  • Self-guided

Requirements

  • Proven working experience in project management

  • Experience with website design & development & requisite technologies

  • Excellent client-facing and internal communication skills

  • Excellent written and verbal communication skills

  • Solid organizational skills including attention to detail and multitasking skills

  • Strong working knowledge of Google Workspace & Slack

  • Strong working knowledge of Asana, Everhour, Instagantt

  • Availability 9am-5pm Pacific Time Zone

  • BONUS: Experience with wine, restaurants, hospitality industry

Compensation

  • Salary $40-70K, DOE

  • $250/mo health insurance stipend

  • 3 weeks paid vacation

  • We take the 3rd Friday of every month off

About Transom

Transom is a boutique creative agency located in Seattle, WA. We are a Work From Anywhere (WFX) company. We focus on helping companies develop and tell true stories about themselves that create devoted fans.

To Apply

Send your resume and cover letter to work@transom.design. Please include:

  • At least 3 professional references

  • In-depth details of prior project-management experience – and/or – details of prior web development experience. What did you learn? How is this experience applicable to a boutique creative agency?

  • A story about your worst job

  • A story about your best job

  • What excites you about this job particularly?

  • A favorite scene from a movie or TV show